Customer Service Policy

Service Tenet

theordinarykbeststore.com takes "professional, efficient, sincere and comprehensive" as the core customer service tenet, and is committed to providing full-cycle, high-quality service support for every global user. We cover the whole process of pre-sale consultation, in-sale order guidance and after-sale problem solving, and strive to solve all shopping doubts and problems for users in a timely manner.

Pre-sales Service Content

Our customer service team provides comprehensive pre-sales consulting services for users, including product ingredient introduction, efficacy adaptation, skin type matching, product usage methods, platform preferential rules, order placement guidance, logistics and delivery related consultation. We will provide users with accurate and professional product and service explanations according to their personalized needs, helping users make suitable purchase choices.

In-sale Service Content

During user order placement and payment, our customer service team can provide real-time order problem solving, including order information modification, payment failure troubleshooting, order cancellation application, order status inquiry and other services. We will track the order processing progress in real time, ensure the smooth completion of user orders, and timely feed back abnormal order information to users.

After-sales Service Content

We provide comprehensive after-sales protection services for users, covering 60-day free return and 5-10 day refund processing, logistics exception handling, product quality problem solving, order loss and damage compensation consulting, after-sales rights protection guidance and other services. For all after-sales problems fed back by users, we will verify and handle them in the shortest time to ensure that users' legitimate rights and interests are fully protected.

Service Channels & Response Rules

Users can contact our customer service team through the dedicated customer support email support@theordinarykbeststore.com. We monitor user feedback information for a long time and guarantee to respond to all user consultation and feedback within the shortest time. For conventional consultation problems, we will complete reply and solution guidance at one time; for complex problems that need verification, we will feed back the processing progress to users regularly until the problem is completely solved.

Complaint & Suggestion Handling

We attach great importance to every user's complaint and improvement suggestion. Users can feed back service dissatisfaction, platform improvement suggestions and product problems through the customer service email. Our professional supervision team will verify all feedback content, rectify existing problems in a timely manner, and optimize platform products and service processes continuously according to user suggestions, so as to bring better shopping experience to global users.

 

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Multi-Peptide Serum for Hair Density
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