Refund Policy

Return Eligibility & Time Limit

theordinarykbeststore.com provides a 60-day free return service for all global orders. Users can apply for return processing within 60 days after receiving the order if they are not satisfied with the products, encounter product quality problems, receive wrong goods or other non-personal intentional damage situations. All returned products must be kept in unused, intact and unopened original state, with complete original packaging, labels and accessories, so as to pass our product inspection after return.

Free Return Service Rules

Our platform implements a full free return policy. All users who meet the return conditions do not need to bear any return shipping fees and handling fees. We fully undertake the return logistics cost, ensuring that users can complete the return operation with zero cost. This policy is applicable to all product categories and all global service regions of the platform.

Refund Processing Cycle

After we receive and inspect the returned products and confirm that they meet the return standards, we will initiate the refund procedure immediately. The whole refund processing cycle is 5 to 10 working days. The refund will be returned to the original user payment account through the original payment channel. The specific arrival time may be slightly affected by the processing rules of different payment platforms, but we will urge the completion of the refund settlement within the specified time limit.

Non-returnable & Non-refundable Situations

To standardize the return and refund process, the following situations do not support return and refund services: products that have been opened, used, damaged artificially, or lost original packaging and accessories; products beyond the 60-day return time limit; customized special products; and product damage caused by users' improper storage and use. We will strictly verify each return application to ensure the fairness and rationality of the refund policy.

Return Application Process

Users who need to apply for return and refund can send an application email to our customer support mailbox support@theordinarykbeststore.com, and provide relevant information such as order number, product name, return reason and product real photos. Our professional after-sales team will review the application within the shortest time, send return operation instructions after approval, and follow up the whole process until the refund is completed.

 

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